A confident, specific answer from Claude sent one consultant looking for a setting that does not exist. The same pattern shows up in technical leaders who know enough to sound credible while directing work based on an assumption nobody checked.
A deadline mentioned in an email, a Teams message, and a SharePoint update all at once is not a memory problem. It is a transparency problem, and the fix is a real source of truth.
A well-meant question about ownership can land as blame. See why psychological safety, not role clarity, was the real gap on one team.
About ten years ago, I was in the middle of moving several of my teams to Scaled Agile when a former coworker, we’ll call her Jen, invited me to see how her new company was rolling out agile across IT. She’d landed at a large office furniture manufacturer with dozens of engineering and IT teams, … Read more
Ten HR teams called themselves agile. Here’s how we defined team boundaries, ran SAFe training, and launched a real Agile Release Train in one quarter.